Questioning of patients within an independent assessment of the quality of medical services
Abstract
With the aim to identify the interactive questionnaire advantages and disadvantages a comparative analysis of this questionnaires developed by the specialists of the Ministry of Health of the Russian Federation (the Order the Russian Ministry of Health from May 14, 2015 № 240) and standard questionnaires used in the paper was held, as well as the survey of 122 potential patients for their opinion of the interactive questionnaire on official websites of the Ministry of Health institutions of the Khabarovskiy krai. Low initiative of patients on the Internet has been revealed. Up to 2/3 of respondents required further explanation on the questionnaire, which increases the number of unanswered questions and, in the case of the interactive version, it does not allow to register the respondent’s profile on the site. Absence of open issues restricts the ability of patients to express their own opinion. Imprecise wording of «service satisfaction» and «specialists» competence» in the proposed issues lead to the needs of clarifying information and increase the number of incorrect answers among the respondents.
About the Authors
S. A. Bogachevskaia
FGBU "Federal Center for Cardiovascular Surgery," Health Ministry
Russian Federation
Russian Federation
Bogachevskaia Svetlana A. - PhD, Head of department
Khabarovsk
N. A. Kapitonenko
Far Eastern State Medical University, Health Ministry
Russian Federation
Russian Federation
Kapitonenko Nikolai A. - MD, Professor, Head of the Department
Khabarovsk
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Review
For citations:
Bogachevskaia S.A., Kapitonenko N.A. Questioning of patients within an independent assessment of the quality of medical services. Yakut Medical Journal. 2016;(3):36-39.
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